Class Booking

Q: How do I book a class?
A: Simply send us a message on Instagram or WhatsApp with the class you're interested in, the number of participants, and your preferred date and time.

Q: How long is each class?
A:

• Creative Fun Classes typically last about 1 to 2 hours.
• Discovery Classes run around 3 to 4 hours.
• Certification Classes are usually more than 4 hours or split into multiple sessions.

Q: Are classes private?
A: Yes, all classes are private and reserved exclusively for you (as an individual) or your group. Our studio accommodates up to 6 participants.
For Discovery and Certification Classes, we recommend a maximum of 2 participants—or even 1—for a more focused learning experience.

Q: Do I need to pay a deposit?
A: Yes, a 50% deposit is required to secure your booking.

Q: Can I reschedule or cancel a class?
A:

• A full deposit refund is available if no materials have been prepared for your session.
• Deposits are non-refundable in the case of last-minute cancellations or once materials have been ordered.
• Changes to the date, time, or group size can be made up to 1 week before the class.

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Group Events (Party, Private & Corporate Events)

Q: How can I book a group event?
A: Reach out to us on Instagram or WhatsApp to start planning your event. We offer special group pricing and can tailor the experience to your occasion.

Q: When should I book a group event?
A: Please book at least 1 month in advance to ensure availability and allow for preparation time.

Q: How long do group events last?
A: Most group events run for approximately 1.5 to 2 hours.

Q: Can you host events at other venues?
A: Absolutely! We can bring the workshop to your location with a minimum of 10 participants. Additional logistic fees apply.

Q: Do I need to pay a deposit for group bookings?
A: Yes, a 50% deposit is required to confirm your booking.

Q: What is your group event rescheduling and cancellation policy?
A:

• A full refund is available if no arrangements or materials have been prepared.
• Deposits are non-refundable for last-minute cancellations or once materials have been ordered.
• Changes to date, time, or group size can be made up to 2 weeks before the event.

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Custom Gifts & Favors

Q: How do I order a custom candle or favor?
A: Just send us a message via Instagram or WhatsApp with your design idea. You can share a reference from our Instagram or let us surprise you with something custom-made.

Q: When should I place my order?
A: We recommend ordering at least 1 month in advance. For urgent requests, feel free to reach out—we’ll do our best to accommodate you.

Q: Do you offer delivery?
A: Yes, we offer same-day delivery where possible. However, for delicate or custom pieces, self-collection is preferred to ensure safe handling.

Q: How do I confirm my order?
A: Full payment is required to confirm and begin processing your custom order.

Q: What is your cancellation and return policy?
A:

• A full refund is available if your order has not yet been processed.
• For delivered items, please inspect them upon arrival. If you receive any damaged or incorrect items, contact us with a photo and video within 7 days for an exchange.

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